Refund and Cancellation Policy

• You were charged twice for the same purchase. The extra payment is always refunded.
• The payment went through but your plan was not activated, and we cannot fix it within 48 hours.
• A test in your plan gives wrong results because of a fault in StatPlot that we cannot fix within 7 days of your report.
• You ask for a refund within 7 days of purchase and have not yet downloaded any report under the plan.

• Reports have already been downloaded under the plan, except in the case of a fault described above.
• The wrong test was chosen, or the data was entered incorrectly.
• Your guide, university or journal prefers a different method or software.
• The plan period is partly or fully used.

Email your-email@example.com from the address you used for the purchase. Include your transaction ID, the date of payment and the reason. For a calculation problem, also attach the data that gave the wrong result.

We reply within 3 working days. Approved refunds are sent to the original payment method within 5 to 7 working days. The exact time depends on your bank or the payment gateway.

Plans do not renew automatically unless this is clearly stated at the time of purchase. You can stop using a plan at any time. Stopping early does not lead to a refund for the unused period, except as described above.

Refunds for department or institution licences follow the terms agreed in the quotation or agreement.